Caveat Emptor La-Z-Boy

I've been a fan of La-Z-Boy furniture for years - my family has always owned it and it was quality furtniture with good customer service.

Unfortunately, this quality and customer service seems to have fallen by the wayside. I just spent several MONTHS arguing with La-Z-Boy to ensure that I did not lose money on a warranty exchange. Long story short, we had two recliners that needed warranty work. The model of chair was no longer manufactured so they could not be repaired.

Under the warranty we were entitled to select two new chairs. The two chairs we selected as replacements happened to cost less than the original chairs. I spent at least a month arguing with La-Z-Boy store management that I should not lose the difference between the old chairs and new chairs - this amount should come to me in a store credit. After speaking with the customer service center and asking to talk to the district manager, we received a store credit in the appropriate amount. I *hope* this issue is resolved; however, I have yet to receive written documentation of my store credit.

If you have furniture with La-Z-Boy and have an exchange or repair completed, double and triple check how much they are charging you. If I hadn't paid attention, we would have paid for delivery (again), fabric treatment (again) and not received the sale price on the furniture.